“I often say we make the best electric guitars in the world. And I mean that, seriously. I have three luthiers working for me, and together we build a very limited amount of guitars on annual basis. I like to keep it that way. We’re small enough so things stay stress free, perfectly under control and simultaneously my superb team is capable to craft better guitars together than I could alone.”

- Juha Ruokangas

Each Ruokangas instrument is covered by a limited warranty for 20 years against faulty workmanship and defective materials.

Hardware (bridge, tuners, etc.) is covered by warranty given by its’ manufacturer.

Ruokangas Guitars will repair or replace, at their option, any defective part. The purchaser agrees to pay all freight expences of the repaired guitar.

The warranty does not cover defects caused by accident, normal wear, misuse or natural cracking of lacquer (sudden changes of temperature or humidity).

This warranty is valid for the original purchaser only. If the warranty is to be continued after change of owner, the instrument has to be inspected by the manufacturer.

Only Ruokangas is authorized to do repairs under warranty. No other kind of written or oral warranty applies.

Warranty is void if the instrument is not registered within 30 days from the purchase.

With your newly purchased Ruokangas guitar, you’ll find the following items in the custom Hiscox hardshell case.

CERTIFICATE OF AUTHENTICITY
Complete with wax seal and Juha Ruokangas’ signature, this certificate verifies the authenticity of your guitar. Store this is safe place together with the warranty card.

OWNER’S MANUAL
This little booklet includes loads of information about your Ruokangas guitar, starting from instructions how to attach the straplocks to your strap, to full set-up guide of your guitar.

PHOTO COLLAGE
Every guitar at our shop is treated with great care. We document each building process, and provide a little photo collage for your archives, or to put on the wall.

POLISHING CLOTH
Keep your guitar clean with our high quality Ruokangas microcloth, provided in the case. We’ve slipped the cloth between the strings and frets prior shipping. This is a good habit for you too, when transporting your guitar. It protects the frets from strings pressing marks into them if the case gets bumped around.

TOOL POUCH
In the provided canvas pouch you’ll find the adjusting tools of your guitar and the straplocks to attach to your guitar strap. The pouch is handy to store pics and other small items as well.

WARRANTY CARD
From the warranty card you can check not only the warranty conditions, but also the full specs listing of your new guitar. Keep this document well stored for future – and don’t forget to register your guitar within 30 days of purchase!

Notice that if your guitar was shipped from our workshop before January 2010, the case does not necessarily include all the items mentioned above.

“Most of our guitars are made to custom order, either directly to players or to our small family of dealers. We also build every year a few guitars to our own stock – or more precisely for the various guitar shows we exhibit at. These guitars become available through our website stock list, if they haven’t found the right home at the shows.”

- Juha Ruokangas

On this website you can choose the specifications of your dream guitar in great detail using the Guitar Builder tool. The builder shows you even an estimated price for the guitar. This estimation gives you a good “ballpark figure” of the whereabouts of the selling price. Please notice however, that taxation, shipping expenses and customs may affect to the actual selling price. The builder assists you also to send us a request for a confirmed offer, in case you’re seriously interested in ordering one.

We have a selected network of dealers. If you find a dealer/dealers in your country, feel free to contact them for further information. If you’re interested in ordering a custom guitar, dealers do take on such assignments as well. Sometimes, if the custom guitar needs more special attention in detailing (inlays etc), you can discuss and confirm the specifications of your guitar directly with us, regardless that the dealer then orders the guitar for you.

If you don’t find a dealer near enough you, it’s possible to order a guitar directly from us. And whatever the case is, you are always welcome to send us e-mail, to which we reply fast and assist you along. The price level is the same, regardless where you buy the guitar from. When ordering a guitar directly from us, we require a deposit to confirm the order, and the balance is to be paid prior delivery. We hold prices firm from the receipt of deposit until delivery. Usually the dealer has a similar policy in use.

We also encourage you to browse through our dealers websites, even if they would not be in your country. It’s quite common nowadays that dealers ship world wide. We have some dealers that carry a very nice Ruokangas selection, and you might very well find Your Guitar, waiting there just for you!

Lead time for any custom ordered guitar, be it via the dealer or directly from us, is currently 9-10 months. This may vary from time to time, and the lead time is confirmed with each order separately.

You can contact us easiest via e-mail – we reply fast! You can find the full contact info from the footer of this page, or any other page on this site. If you have any questions whatsoever about our guitars, please feel free to ask.

We accept payments by Visa, Mastercard, American Express, PayPal and wire transfer.